Bulk Mailer

Excellent Technical Support a Top Priority for Mailing Shop

Barbara Barry recognizes the importance of both a quality product and the quality people behind it. As owner of BHB Mailing Services, a mailing and print shop in Coventry, Connecticut, Barbara cites products and people as two of the main reasons she uses Satori Software Bulk Mailer.

"The product is wonderful and the support is excellent," Barbara says. "When we purchased Bulk Mailer, one of our primary concerns was customer service. Whenever I've had trouble [Satori] support has always graciously bailed me out."

BHB Mailing Services handles a wide array of mailings; Barbara's customers range from mom-and-pop businesses to Fortune 500 companies. Barbara says she acquires much of her new clientele by word of mouth and because of this, Satori technical support becomes increasingly important whenever Barbara wants to accomplish a mailing for a new customer.

"Customers can be in today and out tomorrow," she says. "Whenever you get a new customer, you want to be able to meet that customer's needs."

Barbara sends up to 14,000 pieces a day, and says that Bulk Mailer features help her complete the task with ease.

"The templates make the mailing process simple. It's nice that settings are stored so you don't have to create new ones every time you do a mailing," she says. "I like being able to print directly on the envelope. I'm able to use Views and I also like the Duplication Search."

Overall, Barbara says she finds Bulk Mailer very easy to learn and understand. Like her experience with most software products, she admits that there was a learning curve that she had to overcome when she first started.

"I'm very aware of my own abilities and inabilities," she explains. "If I'm learning a new program, I tend to go into panic mode until I know how it operates. That's why I have the highest regard for companies that make support a top priority."

BHB Mailing Services